Terms of service

The agreement

These terms are an agreement between you and Kudiflux Technologies ("Kudiflux", "we", "us"), the company behind Kupadi. By creating an account or using the app you accept them, together with our privacy policy.

Please read them carefully. If you do not agree, do not use Kupadi.

Who can use Kupadi

• You are at least 18 years old.
• You can form a binding contract under Nigerian law.
• You use your own name, your own bank account and your own identity documents.
• You are not barred from using financial services by any law or sanction.

Your account and its security

You may hold one Kupadi account. Keep your password, transaction PIN and one time codes to yourself. Anyone who has them can act as you, and we will treat their instructions as yours.

Tell us straight away through Support if you think someone else has access to your account. Kupadi staff will never ask for your PIN, password or codes.

Identity verification

You can deposit as soon as your account is open. To swap, convert to naira, withdraw or make larger transfers, you must complete identity verification (KYC). Basic verification uses your BVN or NIN, date of birth and a selfie. Full verification adds an ID document and proof of address.

We may ask for more information at any time, and we may refuse or limit an account we cannot verify.

Supported assets and networks

Kupadi supports Bitcoin (BTC) on the Bitcoin network, Tether (USDT) on the TRC20 and BEP20 networks, and the Nigerian naira (NGN). Your USDT shows as one balance whichever network you deposit on. We may add or remove assets and networks with notice.

Deposits

Each deposit address belongs to one asset and one network. Crypto sent on the wrong network, or an unsupported asset, may be lost and we may not be able to recover it.

A deposit shows as pending until the network confirms it, then becomes available. Pending funds may be swapped where the app allows it, but they can never be withdrawn until they are confirmed.

Quotes, swaps and conversions

Before you swap BTC and USDT or convert crypto to naira, the app shows the rate and the amount you will receive. The rate includes our margin. Each quote is held for a short time shown in the app; once it expires you must refresh it, and an expired quote can never be confirmed.

Rates shown on our website are indicative only and are not an offer. A confirmed swap or conversion is final.

Withdrawals

Every withdrawal needs your transaction PIN, and may need a one time code. For naira withdrawals we show the verified name on the bank account; you must check it before you confirm. For crypto withdrawals we show the network fee and the amount the recipient will get.

Withdrawals can be held for review, during which the funds are locked. Crypto sent on chain cannot be reversed, so check every address and network before you confirm.

Transfers between Kupadi users

You can send crypto to another Kupadi user by their tag. These transfers are free and instant, and they cannot be reversed once sent, so check the tag first.

Fees

Transfers between Kupadi users are free. Swap and conversion prices include our margin in the rate you see. Crypto withdrawals carry a network fee, shown before you confirm. We will tell you before any new fee applies.

What you must not do

• Use Kupadi for fraud, money laundering, terrorist financing or any illegal purpose.
• Use someone else's identity, bank account or documents.
• Open accounts for other people or let others use yours.
• Try to break, overload or get around the security of the app.

Risks of crypto

Crypto prices can rise and fall sharply, and you could lose value. Crypto is not legal tender and is not protected by any deposit insurance scheme. Only use money you can afford to hold through those changes. Nothing on Kupadi is financial advice.

Suspension and closure

We may limit, suspend or close an account if the law requires it, if we suspect fraud or misuse, or if you break these terms. Where we can, we will tell you why.

You can close your account at any time once your balances are zero. We keep records after closure as our privacy policy describes.

Our liability

We work hard to keep Kupadi available and accurate, but we do not promise it will always be uninterrupted. We are not responsible for losses caused by networks or banks outside our control, by crypto sent to a wrong address or network, or by someone using your PIN or codes. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute cannot be settled with our support team, it will be handled by the courts of Nigeria.

Changes to these terms

We may update these terms. We will tell you in the app or by email before an important change takes effect. If you keep using Kupadi after that, the new terms apply.

Contact us

Email info@kupadi.com or visit Support.